Shipping policy

Shipping rates

Free standard shipping on every order, to every country we ship to. Need it sooner? Express shipping is available at checkout for $6.87 USD, shown in your local currency.

Order processing

Once you place your order, you'll get a confirmation email. Please check it carefully, and if anything is wrong (like your shipping address or an item), email us right away at help@mayaseaton.com.

Orders are usually processed, packed and shipped within 3 business days. During busy periods such as holidays and big sales, this can take up to 10 business days.

Once an order has been fulfilled, we can't change it anymore. That includes address updates, item swaps and cancellations, so please make sure everything is correct before you check out.

Delivery times

  • Standard shipping (free): usually 8 to 15 business days after your order ships, depending on your location.
  • Express shipping: available at checkout for $6.87 USD.

You'll get a tracking link by email as soon as your parcel leaves our warehouse. Tracking updates come from third-party carriers and postal services, so scans can be delayed or appear in batches.

We aren't responsible for delays outside our control, such as customs checks, weather, limited flights or postal disruptions.

Where we ship

We ship worldwide, to more than 200 countries and territories. Available destinations are shown at checkout. We can ship to PO boxes where the local carrier allows it, but we don't ship to military bases or APO addresses. If you enter an APO address, we'll ask you for a street address, and if we don't get one within a reasonable time, the order will be canceled and refunded.

Customs, duties and taxes

International parcels may be charged customs duties, taxes or import fees by the destination country. These charges are set by local authorities, aren't collected by us and are the responsibility of the customer.

For U.S. orders: since August 2025, U.S. Customs collects duties and taxes on imported parcels regardless of their value, before delivery. If these fees aren't paid, customs may hold, return or cancel the parcel.

Delivered but missing parcels

Delivery handling is up to your local carrier, and we can't request a signature or special drop-off instructions. If your address doesn't have a safe place to leave parcels, we recommend using another shipping address.

We can't refund orders that tracking shows as delivered to the address given at checkout. If you can't find a parcel marked as delivered, contact us soon after the delivery date and, as a one-time courtesy, we may offer a replacement or store credit. This courtesy is final for that order.

Returned parcels

If a parcel comes back to us because of failed delivery attempts, an incorrect address or because it wasn't picked up, we'll contact you when it arrives and offer to reship it or give you store credit. Returned parcels can take several weeks to reach us.

Need help?

Email us at help@mayaseaton.com.