Refund policy

We hope you love your Maya Seaton pieces. If something isn't right, here's how returns, exchanges and refunds work.

Return eligibility

You can request a return within 30 days of delivery, as long as the jewelry is unused, unworn and in its original condition, with all original tags and packaging. Returns that don't meet these conditions may not be approved.

Items we can't accept

  • Earrings: for hygiene and safety reasons, earrings can't be returned or exchanged, even if unworn.
  • Items marked as final sale or as non-returnable on the product page.
  • Items bought as part of a bundle offer can be exchanged, but not returned for a refund.
  • Gift cards.

How to start a return

Email us at help@mayaseaton.com with your order number, the items you'd like to return and the reason. Once your request is approved, we'll send you the return instructions. Please don't send anything back before we confirm.

Return shipping

Return shipping costs are paid by the customer, unless the item arrived damaged or incorrect. We recommend a trackable shipping service, since we can't be responsible for returns lost on the way back to us.

Refunds and store credit

Once your return is received and inspected, we'll email you and issue either a refund to your original payment method or store credit, depending on the item's condition, the tracking confirmation and the eligibility rules above. Your bank or card issuer may take a few extra business days to post a refund.

Exchanges

Exchanges are available within 30 days of delivery, under the same conditions as returns (earrings can't be exchanged). Email us to arrange one, and we'll send your new item once the return is approved and we have its tracking number.

Damaged or incorrect items

If your order arrives damaged or incorrect, email us within 48 hours of delivery with your order number and clear photos of the item and its packaging. We'll make it right with a replacement, the correct item or store credit, depending on the situation.

Delivered orders

Refunds aren't available for orders that tracking shows as delivered to the address given at checkout. If you can't find a parcel marked as delivered, contact us and, as a one-time courtesy, we may offer a replacement or store credit, as described in our Shipping Policy. Courtesy resolutions aren't guaranteed and are final.

Need help?

Email us at help@mayaseaton.com or use our contact page.